All of our Swift Ink branded products are backed by a LIFETIME 100% satisfaction guarantee. Any remanufactured or compatible product purchased from Swift Ink is covered from the date of purchase for the lifetime of the product. Problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the product or issue a full refund — your choice. Simply contact us and we will make it right. Product returns for refund must be dealt with within 1 year from the date of purchase. Returns received after 1 year period will be issued store credit. Store credits never expire and automatically apply to any future orders placed on our website. Please keep in mind that shipping charges are not refundable, except in the event of a shipping error or product defect.