All of our Swift Ink branded products are backed by a LIFETIME 100% satisfaction guarantee. Any remanufactured or compatible product purchased from Swift Ink is covered from the date of purchase for the lifetime of the product. Problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the product or issue a full refund–your choice. Simply contact one of our friendly customer service representatives and we will make it right. Product concerns must be dealt with within one year from the date of purchase. Concerns made known after the one-year period will be issued store credit. All orders placed with store credit must be placed with a representative over the phone. Products over a year old must be returned or a new order must be placed before a refund is processed. Shipping costs for refunded items are the responsibility of the customer, except in the event of a packing error.