How do I return an item? Troubleshoot 90% of the issues you experience can be resolved. Try our troubleshooting tips first. Return/Exchange Products All products may be returned within 1-year of purchase for an exchange or within 90 days of purchase a refund. Please keep in mind that shipping charges are not refundable, except in the event of a packing error. Full Name Order # (if known) Phone Number Email Please describe the issue in detail. You should specify which cartridge from the order is giving you the issue.     * We usually respond within a few hours.

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