Troubleshooting Tips -- Remanufactured

The printout contains no ink

• Ensure that the tape covering the printhead is removed.
• Wrap the cartridge in a paper towel and shake gently.

The printout has white lines, streaks, or is poor quality in general

• Clean printhead with warm damp paper towel. Reinstall into printer, and run a cleaning cycle using the printer's software tool.

Cartridge is leaking

• The internal pressure in the vacuum is not balanced. The cartridge should work fine anyway. Let the cartridge sit (printhead down) on a paper towel for a few minutes, then clean it up and install.

Cartridge is not recognized by the printer

• Ensure that the tape covering the printhead is removed.
• Gently wipe cartridge printhead and circuitry with a nonabrasive towel to ensure there are no debris.
• Turn off the printer, unplug the power cord and other cables, wait 30 seconds, then plug it back in.

If the issue is not resolved, please see our return procedure.

Troubleshooting Tips -- Compatible

The print quality is not very good

• Run the head cleaning cycle 2-3 times.
• If the issue is not resolved, please see our return procedure.

Note that Epson printers should be turned on and used at LEAST once a month, or preferably once a week. If the printer has not been used in over 5-6 months, Epson recommends that you replace the ink cartridges.

The cartridge is not being recognized by the printer

• Make sure that you have removed the plastic pull strip covering the vent hole.
• Also make sure that the cartridge you purchased is the correct one for your printer.
• Remove the cartridge from the printer.
• Power OFF the printer for 60 seconds
• Power ON the printer and re-install the cartridge(s).
• If the issue is not resolved, please see our return procedure.

The printer is out of color ink even though I print in black only. Why does this happen?

• To keep the print head clear, the printer uses a small amount of ink from all the cartridges whenever it prints. Even if you set the printer software to print black only, some color ink is still being used.